Refund & Returns Policy — Restaurant Gaï

Effective Date: [July 2026]

1. Our Commitment

At Restaurant Gaï, we want every guest to leave satisfied — with a full stomach and a good impression of West African hospitality. If something about your order isn’t right, tell us. Most issues can be fixed on the spot with a replacement, a remake, or a refund at our discretion.

This policy covers dine-in meals, takeout/pickup orders, catering, reservations, and gift cards. It does not override your rights under applicable food safety or consumer protection law.

2. Dine-In Orders

  • If a dish arrives incorrect, undercooked, or not as described on the menu, please notify your server immediately so we can remake it or adjust your bill.
  • Because dine-in meals are prepared fresh and consumed on-site, we generally do not offer refunds for meals that have been substantially eaten unless there is a genuine quality, safety, or order-accuracy issue.
  • Refunds for dine-in issues are issued at management’s discretion, typically as a comped item, discount, or refund to the original payment method.

3. Takeout & Online Pickup Orders

  • Please check your order before leaving the restaurant when possible.
  • If an item is missing, incorrect, or damaged, contact us within 24 hours of pickup with your receipt or order number for a replacement or refund.
  • Refunds for takeout orders are issued to the original payment method within 5–10 business days of approval.

4. Third-Party Delivery Orders (DoorDash, Uber Eats, Grubhub, etc.)

If you ordered through a third-party delivery platform, refund requests for missing items, delivery errors, or late delivery must be submitted directly through that platform, as they control the payment and delivery logistics. We’re glad to help resolve food-quality issues directly, but payment refunds for these orders are processed by the delivery service, not by Restaurant Gaï.

5. Food Quality & Safety Issues

Guest safety comes first. If you experience a food safety concern (illness, allergic reaction, foreign object, spoilage), please contact us immediately at [phone/email] so we can investigate and make it right. Under Iowa’s adoption of the Uniform Commercial Code, food sold to consumers carries an implied warranty of merchantability — meaning it must be fit for ordinary consumption. This applies regardless of any “no refund” language elsewhere in this policy.

6. Allergens & Dietary Requests

We accommodate dietary requests and disclose major allergens where possible, but our kitchen is not allergen-free and cross-contact can occur. Guests with severe allergies should inform staff before ordering. We are not able to guarantee a completely allergen-free meal, and this policy does not create a warranty beyond what applicable law requires.

7. Reservations, Deposits & No-Shows

  • Standard reservations (parties under [X] people) do not require a deposit and can be cancelled free of charge.
  • Large party or private dining reservations may require a deposit to hold the booking. Deposit terms will be disclosed at the time of booking.
  • Cancellation window: Cancellations made at least [24/48] hours in advance are eligible for a full deposit refund. Later cancellations or no-shows may forfeit the deposit, which goes toward covering reserved staffing and food preparation.

8. Catering & Private Events

  • Catering and private event bookings require a signed agreement and deposit, detailed at time of booking.
  • Cancellation refund schedule(adjust to your actual policy):
    • 14+ days before event: full deposit refund
    • 7–13 days before event: 50% deposit refund
    • Less than 7 days before event: deposit non-refundable
  • Final payment is due [X days] before the event and is non-refundable once food preparation has begun, except in cases of restaurant error.

9. Gift Cards

  • Gift cards sold by Restaurant Gaï do not expire within 5 years of purchase and carry no dormancy or inactivity fees for at least 12 months of inactivity, in accordance with the federal Credit CARD Act of 2009.
  • Gift cards are not redeemable for cash except where required by law.
  • Lost or stolen gift cards cannot be replaced without proof of purchase.

10. Payment Disputes & Chargebacks

We encourage guests to contact us directly to resolve any billing issue before filing a chargeback with their bank or card issuer — most issues can be resolved faster this way. Unauthorized chargebacks for food that was received as ordered may be disputed by Restaurant Gaï with supporting documentation (receipts, order records).

11. How to Request a Refund

Contact us with your receipt, order number, or reservation confirmation:

Restaurant Gaï [(319) 497-8436] [2660 Wiley Blvd SW, Suite B
Cedar Rapids, IA 52404

We aim to respond to all refund requests within 2 business days.

12. Changes to This Policy

We may update this policy from time to time. The “Last Updated” date above reflects the most recent revision. This policy is also available upon request in-store.